AZQ VOICE-CALL STATE AND EVENT DETERMINATION

Each point is for an input, each [Event] tells our determined output state/event.

OUTGOING CALLS

(1) Call setup/origination state from idle

[Event] “Call Initiation”

1.1 L3 CC Alerting 

1.2 Chipset CALL_EVENT_CONNECT (normally comes at L3 CC Connect Acknowledge and this sometimes come before/without L3 CC Alerting if the other side picks-up very quickly like some IVRs) 

1.3 Chipset CALL_EVENT_END 

1.4 Call setup timed-out 

(2) Post-Alerting state

2.1 Chipset CALL_EVENT_CONNECT (normally comes at L3 CC Connect Acknowledge) 

2.2 Chipset CALL_EVENT_END 

2.3 Call duration completed successfully 


(3) Determine call-end cause


(4) Voice Call KPI Comparision

Below is Google Sheets listing voice call events with the corresponding L3 Message and common voice KPIs calculation

Voice Call KPI